TERMS AND CONDITIONS
These terms and conditions apply to any bookings made with Wild Voice Ltd using the web site www.wildvoiceadventures.com (WVA) or by telephone communication. An agreement between yourself and Wild Voice Ltd comes into existence once your deposit has been paid and your booking has been confirmed.
It is a condition of any booking that you have read and agree these terms and conditions.
WVA offer a number of different events including singing retreats, festivals, foreign singing experiences and one day events. These Terms and Conditions cover all of these events and are referred to in the terms and conditions as an event.
The person making the booking must be aged 18 years and over. It is the person named on the booking that is responsible for making sure the payments are made. Your booking is secured by payment of a non-refundable initial deposit, described in the event details on the website.
Once your booking is made, Wild Voice Adventures will send a confirmation of booking via email within seven days of your booking. Please check your booking confirmation carefully for any inaccuracies. The event is not fully confirmed until the final payment has been received.
Upon booking, you must make us aware of any medical conditions or dietary requirements you may have, it is important we receive this information when you book, failure to do so could may mean that we can’t make the necessary arrangements that may be required to help you during the event.
You must advise us at the time of booking if you or any member of your party has reduced mobility or requires any special assistance. If you do not inform us of such a condition we will not be liable if you are unable to participate in certain parts of the event and it impacts on your overall experience of the event.
For all retreats and holidays, a non-refundable deposit is required to secure your booking.
For International retreats/holidays, 50% of the balance is due twenty-eight days (4 weeks) after booking is confirmed.
The remaining balance is due fifty-six days (8 weeks) after your initial deposit.
Any late payments may incur a late payment charge.
A non-refundable deposit is required to secure your booking.
Twenty-eight days (4 weeks) after booking is confirmed, 50% of the remaining balance is due.
The remaining balance is due as per the specific instructions set out on the website under the FAQ's section on the booking page. Please read this before booking on.
Any late payments may incur a late payment charge.
Any bookings made less than 56 days prior to the event start date will require payment of the full balance.
*Due to the nature of our events, any different requirements to these payment terms will be detailed for specific events will be detailed on the website.
If you’d like to pay using instalments then a payment plan between us and yourself can be agreed by a separate arrangement, please contact us directly at firstname.lastname@example.org if this is required.
3. THE COST OF YOUR EVENT AND OUR PRICE GUARANTEE
We will make best endeavours to keep the price the same as quoted at the time of booking unless there are extreme extenuating circumstances such as severe currency fluctuations or other costs completely out of our control.
4. CHANGES REQUESTED BY YOU
If you require to make any changes to your requirements for the event booked you must notify us by email or telephone communication and we will use our best efforts to accommodate the requested changes, although we can not guarantee that this will always be possible.
If you are unable to attend the event you may transfer your booking to another suitable person. Both you and the person you are transferring to shall be responsible for paying any outstanding payments for the event. You must notify us of any changes made to your booking via email or telephone communication and we ask for as much notification as possible. If there are costs that are incurred in order to change your booking these must be met by you and will be your liability.
5. CANCELLATION BY YOU
If you need to cancel your booking for the event you must notify us by email or telephone communication as soon as possible.
In the event of cancellation by you anytime after booking, the deposit is non-refundable.
In the event of cancellation by you fifty-six days prior to the event start date, any payments made less the deposit will be refunded.
In the event of cancellation by you within 56 days (8 weeks) of the event start date, no refunds will be made.
Due to the nature and variety of our events any changes to these cancellation terms will be identified in the event details and available at time of booking.
6. CHANGES BY US AND CANCELLATION
We plan the event many months in advance, sometimes up to a year in and due to this advance planning we may need to make minor changes along the way; however these would not be considered as significant changes and will not distract from the overall event experience.
Any other changes that are made that could impact the event experience, which are within the scope of our control, may result in compensation to you if it is deemed to distract from the event experience.
Some of the events offered by us require a minimum number to enable the event to be viable and an enjoyable experience for you. If the minimum number is not reached we reserve the right to cancel this event. As a result of cancellation for this reason, a full refund of all monies paid will be refunded.
We will always endeavour to make sure all our events are available.
If something completely unforeseen and out of our control occurs, for example anything that falls under the term ‘force majeure' i.e. adverse weather, natural disasters, war, fire, riot, unrest, terrorism, this may cause the event to be cancelled. In the case of ‘force majeure’ we regret that we can not make any refunds.
7. TRAVEL INSURANCE & HEALTH REQUIREMENTS
You are required to have your own individual travel insurance for the duration of the event. We will have a generic group insurance in place but individual travel insurance is still required. This would normally cover for loss of deposit and any cancellation fees, but it is your responsibility to ensure that this is the case.
If travelling in the EU you should obtain an EHIC card. Please go to www.ehic.org.uk. An EHIC is not a substitute for travel insurance. Health requirements and recommendations may change and you must check the up to date position in good time before departure.
8. OUR RESPONSIBILITY TO YOU
We are responsible to ensure that the event is provided to you as described at the time of booking.
We will not be liable for any failure or improper performance where reasonable care and skill has been exercised or where such failure or improper performance is:
attributable to you or any member of your party;
attributable to a third party unconnected with the provision of your event and is unforeseeable or unavoidable
attributable to our suppliers, which even with all due care could not force or anticipate
In all cases, our liability is limited to twice the price of your holiday.
We will ensure that the event arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted event arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted event arrangements.
Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers)
(3) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –
• the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
• the act(s) and/or omission(s) of a third party not connected with the provision of your event and which were unforeseeable or unavoidable or
• ‘force majeure’ as defined in clause 6 above.
(4) We cannot accept responsibility for any services which do not form part of
our contract. This includes, for example, any additional services or facilities which
any other supplier agrees to provide for you where the services or facilities are not
advertised by us and we have not agreed to arrange them as part of our contract.
We only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(5) The commitments we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable person to refuse to take part in the event in question. Please note, however, our obligation is to exercise reasonable skill and care. We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care.
(6) As set out in these booking conditions, we limit the maximum amount we may have to pay you for any claims you may make against us.
(7) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any transport arrangements included in your event (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier to which any international convention or regulation applies, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention for international travel by sea (as amended by the 2002 protocol where applicable) and COTIF, the Convention on International Travel by Rail). Where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the claim in question. Copies of the applicable international conventions and regulations are available from us on request.
(8) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses including self employed loss of earnings.
All documentation required for travel, transport outside of the UK & accommodation is required and must be up to date. We cannot accept any liability if your documentation is incorrect.
Unless otherwise stated in the event details it is your responsibility to arrange travel to the event. It is your responsibility to organise flights or any other public form of travel to and from any venue as described in the event details. Where airport transfers are arranged by us as part of our foreign events, it is your responsibility to arrive at the defined pick up point at the organised time. Advice will be given by us about suggested arrival destinations.
You must not book your flights until notified by us that the event is definitely taking place as we cannot accept liability for flight costs.
You are responsible for the carriage and care of your luggage throughout the event . We do not accept liability for loss of and/or damage to any luggage or personal possessions (including money). You must ensure you have appropriate travel insurance to protect your personal belongings.
When you book with us, you accept responsibility for any damage or loss caused by you or anyone you invite into the accommodation in which you are staying. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
We expect all our guests on any events to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the event of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
In the unlikely event that you have any reason to complain or experience any problems with the event during its duration, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. If we do not have or you cannot contact us and any complaint or problem is not resolved to your satisfaction, you must contact us in the UK using the contact details we have provided you with during your holiday, giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UK giving your booking reference and full details of your complaint. Only the party leader should write to us. If you fail to follow this simple complaints procedure, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.
10. ACTIVITIES & EXCURSIONS AND GENERAL AREA
We may provide you with information (before departure and/or when you are on the event) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. Your contract will be with the local operator or other third party and will be subject to their applicable terms and conditions. We cannot accept any liability on any basis in relation to such activities or excursions or for the acts or omissions of the operator or other third party or for any of their employees, agents or suppliers. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.
We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions referred to in our brochure, on our website and/or in our other advertising material which are not part of our contract are vital to the enjoyment of your holiday, tell us before you book and we will tell you the latest known situation.
12. FOREIGN OFFICE ADVICE
The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.fco.gov.uk/knowbeforeyougo which you are recommended to consult before booking and in good time before departure.
13. SAFETY STANDARDS
Please note, it is the requirements and standards of the country in which any services which make up your event are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
14. DATA PROTECTION
We adhere to the principles of the Data Protection Act (DPA) and understand best practice for managing information. We comply with the DPA by using the necessary practical toolkits & training videos.